🛡️ For ages 21 and above

399bct Responsible Gaming — your safety is our priority

Gambling is for entertainment — not a solution to problems. 399bct provides deposit limits, self-exclusion and 24/7 support to keep you safe.

Age Restriction

399bct is for adults only. We are committed to protecting minors.

21+

For ages 21 and above only. To open an account at 399bct and take part in any game or betting activity, you must be at least 21 years old. Gambling by minors is strictly prohibited and subject to penalties. We follow a rigorous age verification process. If you have a minor in your household, keep your device and account secure.

What is Responsible Gaming?

The core goal of responsible gaming is to keep entertainment from turning into harm.

Online casino and betting are purely a form of entertainment. However, in some cases they can cause mental or financial problems if not properly managed. 399bct believes every player has the right to a safe and enjoyable experience. Responsible gaming means sticking to your budget, setting time limits and knowing when to stop.

Playing on our platform should be for entertainment only — not as a way to solve financial problems. The urge to keep playing to recover lost money is the most dangerous pattern. We want every player to make informed decisions and stay in control. 399bct's responsible gaming guidelines and tools are built with exactly that goal in mind.

Our Protection Tools

399bct provides several powerful tools to keep you safe.

Deposit Limits

You can set the maximum amount you deposit each day, week or month yourself. Once a limit is set it takes effect immediately, and a waiting period applies if you wish to increase it.

Time Limits

You can set daily or weekly session time limits. When the set time is up, the platform will automatically alert you and give you the option to end the session.

Self-Exclusion

If you feel you need a break from playing, you can close your account for 30 days, 6 months or permanently. During self-exclusion you will not be able to log in under any circumstances.

Loss Limit

Set a maximum amount you are willing to lose over a given period. Once that limit is reached, the platform will automatically stop new bets from being placed so you do not face additional losses.

Cool-off Break

You can take a temporary break of 24 hours to 7 days at any time. During this period your account remains active but no new bets or deposits can be placed.

Reality Check

During long sessions, 399bct will automatically remind you how long you have been playing and show your total deposits and wins or losses — making it easy to keep track of your real situation.

How to Use the Tools

Set your protection limits in just a few simple steps.

1

Log In

Log in to your 399bct account and go to the profile menu.

2

Open Settings

Find the "Responsible Gaming" option in Settings.

3

Set Your Limits

Set your deposit limit, time limit or loss limit according to your preference.

4

Confirm

Save the changes. Limits take effect immediately and your protection begins.

Recognise the Warning Signs

If any of these signs appear, seek help promptly.

Warning Signs

If even one of the following signs applies to you, it is important to take a break and seek support.

  • Continuing to play repeatedly in order to recover lost money.
  • Being unable to stop even after spending more than your budget.
  • Hiding your gambling from family or friends.
  • Taking out loans or spending savings in order to gamble.
  • Turning to gambling to cope with stress or loneliness.
  • Neglecting work or family responsibilities.
  • Feeling restless or irritable when you stop gambling.

Healthy Habits for Responsible Gaming

  • Set a fixed budget before you play and stick to it.
  • Play for entertainment, not as a source of income.
  • Set time limits and take regular breaks.
  • Avoid playing when you are emotional or under stress.
  • Accept losses as the cost of entertainment.
  • Spend time with family and friends and focus on other hobbies.
  • Know when to stop even after a win — use judgment, not greed.

Protection of Minors

Keep your children and younger family members away from online gambling.

Advice for Parents

Use a strong password on your device and never leave your 399bct account details within reach of children. Enable Parental Controls in your browser. Do not leave your device without logging out.

Device Security

Use a fingerprint or PIN lock on your mobile or computer. Keep separate PINs on your banking apps and bKash/Nagad/Rocket apps. Talk to the children in your family about responsible internet use.

Get Support

We are here for you 24 hours a day, 7 days a week.

Live Chat Support

Use 399bct's 24/7 live chat service for any gambling-related concerns. Our Bangla-speaking support team will help you set limits, take a break or self-exclude. Do not hesitate to reach out — your concerns are our priority.

Available 7 days a week, 24 hours a day

Email Support

Email us directly for self-exclusion requests, deposit limit changes or any other responsible gaming enquiries. We will respond as quickly as possible.

Frequently Asked Questions

Answers to common questions about responsible gaming.

After logging in to your 399bct account, go to Profile Settings and select the "Responsible Gaming" option. There you can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period to prevent impulsive decisions.

399bct offers three self-exclusion options: 30 days, 6 months and permanent. During self-exclusion you will not be able to access your account in any way, and all promotional communications will be completely stopped. Any funds in your account will remain safe. For permanent self-exclusion, please contact our support team.

Closing an account on a third-party request is not possible — each account holder must submit a self-exclusion request themselves. However, if you are concerned that a family member has a gambling problem, please contact us via live chat or email — we can offer advice and support.

A cool-off is a temporary break (24 hours to 7 days) during which the account remains active but no bets or deposits can be placed. It reactivates automatically when the break ends. Self-exclusion is long-term (30 days or more) and disconnects you from the platform entirely. Clear steps are required to change the limits.

No. Only people aged 21 or over may open an account and play at 399bct. Minors are strictly prohibited from using the platform. If someone fails the age verification process, their account will be suspended and any deposited funds will be returned.

If you feel gambling is having a negative impact on your life, contact 399bct's 24/7 live chat or email [email protected] immediately. Our team will assist you with self-exclusion, counselling referrals and other support. Asking for help is a courageous step — there is nothing to be ashamed of.

Play safely — 399bct is with you

Keep your entertainment within limits and play responsibly. Check the FAQ to learn more or start playing right away.

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