399bct Privacy Policy
Your personal information is completely safe with us. This policy describes how we collect, store, and protect your data.
Introduction and Scope
399bct takes your privacy very seriously. This privacy policy ("Policy") explains how we collect, use, disclose, and protect the personal information of users on our platform. This policy applies to all 399bct services — including our website, mobile application, gaming platform, and customer support services.
By creating an account on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy may be updated from time to time — any changes will be published on this page.
What Information We Collect
2.1 Registration and Identity Information
When you create an account at 399bct, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address and nationality
- Login credentials (password stored in encrypted form)
2.2 Financial and Transaction Information
To process financial transactions and prevent fraud, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
- Deposit and withdrawal history
- Transaction time, date, and amount
- Payment method type
Important: We never store your full bank account or mobile banking PIN. All financial data is protected through SSL encryption.
2.3 Gaming Activity Information
To improve the platform and ensure responsible gaming, we record:
- Game session history and duration
- Bet amounts and win/loss information
- Preferred game categories
- Bonus and promotion usage history
2.4 Technical and Usage Information
Our system automatically collects the following information:
- IP address and device information
- Browser and operating system type
- Login time, date, and location
- Page visit history and click patterns
- Information collected through cookies and similar tracking technologies
How We Use Your Information
3.1 Service Delivery and Management
Your information is used to:
- Create, verify, and manage your account
- Process deposits and withdrawals
- Confirm your identity and prevent fraud
- Provide technical support and customer service
- Manage VIP program and cashback benefits
3.2 Security and Compliance
To ensure a safe platform, we use your information to:
- Detect and prevent money laundering and fraud
- Enforce responsible gaming policies (including 21+ age verification)
- Monitor and investigate suspicious activity
- Protect accounts and prevent unauthorized access
3.3 Improvement and Communication
To improve service quality and stay in touch with you:
- Improve platform experience and functionality
- Send notifications about technical updates and system maintenance
- Share important information related to your account
- Inform you about promotional offers and new features, subject to your consent
Sharing Information with Third Parties
4.1 What We Do Not Do
399bct never sells, rents, or discloses your personal information to third parties for commercial purposes. Protecting the confidentiality of your information is our fundamental responsibility.
4.2 Limited Data Sharing
In certain specific situations we may share necessary information:
- Payment Processors: Minimum necessary information shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions
- Technology Partners: Gaming software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) receive only the information needed to operate games
- Legal Obligations: To comply with court orders or applicable laws in Bangladesh
- Fraud Prevention: With relevant authorities to address security threats
4.3 Third-Party Responsibilities
Any third parties who process data on our behalf are contractually required to follow our privacy standards and ensure data protection. They may not use your information for their own purposes.
Cookies Policy
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 399bct uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security — the platform will not function properly without these
- Functionality Cookies: To remember your preferences (language, settings)
- Analytics Cookies: To analyze site usage and improve services
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functions. We do not use third-party advertising cookies.
Data Retention and Security Measures
6.1 Data Retention Period
We retain your information as follows:
- Active Accounts: All information is retained while the account remains active
- Closed Accounts: Transaction records are kept for a defined period after account closure in accordance with legal and regulatory requirements
- Backup Data: Security backups are regularly updated and stored on secure servers
6.2 Technical Security Measures
399bct takes the following security measures to keep your information safe:
- 256-bit SSL encryption on all data transfers
- Passwords stored using one-way encryption (hashing)
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Employee data access controls and minimum-necessity policy
- Suspicious activity detection system (to ensure fair play)
Your Data Rights
7.1 Right to Access and Correction
You can log in to your account at any time to view and update your personal information. If any information is incorrect, you can request a correction.
7.2 Right to Deletion
You may request deletion of your personal information. However, some data must be retained for a set period due to legal and regulatory obligations.
7.3 Right to Object to Processing
You can opt out of receiving marketing communications. This preference can be changed at any time through your account settings or via our support team.
7.4 Right to Data Portability
You can contact our support team to receive a copy of the information 399bct holds about you.
Protection of Minors
399bct provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.
Age verification at registration is a mandatory process. If we learn that a person has opened an account under the age of 21, we will immediately close that account and delete the associated information. Parents and guardians are urged to ensure their children cannot access this platform.
Data Transfers and Boundaries
Our servers and data storage infrastructure operate in a secure and protected environment. Some third-party service providers (such as gaming software companies) operate across different countries.
Wherever data is processed, we ensure that all partners maintain our privacy standards and the required level of data protection. SSL encryption and secure data transfer protocols apply throughout.
Policy Changes and Updates
399bct reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you 30 days in advance by email or through a notice on the platform.
If you continue using the platform after the updated policy is published, it will be understood that you have accepted the revised terms. The date of the latest update will always be shown at the top of this page. We recommend you review this policy regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us.
Our 24/7 Bengali-language live chat support team is always ready to answer any privacy-related questions. Start a live chat from any page on the platform.
For written privacy-related requests, send a message to our support email:
[email protected]
Notice: This privacy policy was written in Bengali and that version is the authoritative one. In the event of any dispute or interpretation arising under this policy, the Bengali version shall apply. Please also read our Terms and Conditions and Responsible Gaming policy.